Yup – I’m feeling totally STOKED!   Today the first of a series of articles I wrote for AT&T was featured in American Express’ OPEN forum.  This is more than an honor.  Two amazing brands standing behind my insights as a market expert and, well, as a small business owner myself.  The series focuses on the trials and tribulations of my partner Stephanie and I to use the latest technology to run our fast, growing business more successfully.  This... [More]

I grew up in Silicon Valley.  Though I don’t look it J, I was born well before folks started to call that part of the Bay Area of California “Silicon Valley.”  William Shockley, who became a Stanford University professor, invented the transistor and put the silicon in Silicon Valley.  The evolution of the transistor ushered in the world of computing as we know it today.  Since then, the high-tech sector has grown and evolved alongside me – and the comp... [More]

Click-to-Chat has gotten a lot of attention in the last few years as a way for vendors to reduce their inbound call traffic, and hence reduce costs, all the while keeping customer satisfaction the same – maybe even higher. Current Usage among Business Decision-makers: The reality is that Click-to-Chat for business use is still quite new, with it only now becoming a common feature among key vendors and providers – outside of high-end account management portals.  Compass Intellige... [More]

A recent survey conducted by Compass Intelligence revealed interesting changes in Cloud-related IT priorities in 2012. The majority of the 2400 respondents surveyed online revealed an inclination towards increased adoption of cloud services to both lower operational costs and add flexibility to operations. Compared to 2011, nearly double the respondents will be prioritizing cloud computing usage for streamlined operations in 2012.The data highlighted within this report has been collated from sur... [More]

The US offers the world's most refined and advanced wireline network and it remains very clear that that services and support will drive telecom spending in the US, more specifically on the wireline front. US Wireline telecom is in the throes of challenging and exciting times stemming from the decline in traditional voice revenues, competition from non-traditional sources as well margins being cleaned up by content owners. The excitement owes its origins to the explosion in data applications in ... [More]