Compass Intelligence recently released the year-end analysis results of the 49 companies tracked within its Small Business Online Portal Tracker. The year-end review examined more than 20 capabilities across multiple parameters over the four quarters of 2011. Verizon, AT&T and Sprint are rated as the top 3 experiences online for Small Business customers. Various aspects such as online learning, e-Commerce and Help & Support were examined, while also incorporating research conducted with Small Business Decision-makers for guidance.
The ability to use the internet for self-learning and to help grow your business is a great opportunity. By offering these tools in a single area for Small Businesses to access, vendors will experience increased traffic along with greater customer loyalty.
AT&T offers these tools within its Small Business InSite portal, which can be accessed from the Small Business site. Small businesses are relying on access to downloadable content that will aid them in online growth, access new technology and gain additional resources to help improve the day-to-day operations of running of the business.
Small Business customers also have access to videos and articles authored by experts across multiple business fields, such as journalism and consulting. These videos include insights into emerging trends such as using Social Media and becoming more mobile with the use of tablets and other wireless devices.
The delivery of this valuable content in an easy to navigate and intuitive portal, has made AT&T a market leader when it comes to supporting Small Businesses. These services directly line up with Small Business customers investment and success related goals, which in turn drive spending, having a positive effect on our economy.
Check out Compass Intelligence Online Customer Experience Research.
Please visit Compass Intelligence to learn more: http://www.compassintelligence.com/ and visit our Thought Leaders Research Page to learn more about The Pulse of the Thought Leaders Panel
Sean Rowe, Portal Researcher & Expert Guide of Compass Intelligence, is an Online Customer Experience researcher with over 6 years experience within the Telecom industry and additional 2 years experience within the research field. Sean manages the Small Business Online portal for Compass Intelligence, where over 50 vendors are tracked on a monthly basis and rated against over 40 different criteria. You can contact Sean by emailing email@example.com.